FK
Francois K
1 reviews | Active since Jan 2021
13 Jan 2021, 08:04
Data issues with Vodacom
Useless to say the least! I have purchased a 2GB data bundle, valid for 7 days, on Monday morning. It was not activated. Spoken to 4 consultant (also have a ref number) and got 4 different answers. Today I was told it can take up to 7 days to deal with my query! What utter uselessness....I have done everything form my side but Vodacom cant get their house in order...I am livid!!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Jan 2021, 08:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jan 2021, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FK
Francois K's updateReviewer Update
13 Jan 2021, 08:09Yes contact me with a 5th different answer or after 7 days- to add to my frustrations. Get your house in order please. Either activate my data or refund me.
FK
Francois K's update13 Jan 2021, 08:09
Reviewer Update
Yes contact me with a 5th different answer or after 7 days- to add to my frustrations. Get your house in order please. Either activate my data or refund me.
FK
Francois K's updateReviewer Update
13 Jan 2021, 12:24I just tried to connect on that data bundle and it is still not active- just adding fuel to the fire. Absolutely ludicrous to say the least. In effect, taking my money with zero service delivery...Pathetic.
FK
Francois K's update13 Jan 2021, 12:24
Reviewer Update
I just tried to connect on that data bundle and it is still not active- just adding fuel to the fire. Absolutely ludicrous to say the least. In effect, taking my money with zero service delivery...Pathetic.
FK
Francois K's updateReviewer Update
14 Jan 2021, 07:52Please phone me in this regard. Data STILL not activated- 3 DAYS after purchasing it on your app. What is going on? Either you need to ensure that it is activated or you can process a refund please. Never in my life have i struggled like this before....I expect your feedback please.
FK
Francois K's update14 Jan 2021, 07:52
Reviewer Update
Please phone me in this regard. Data STILL not activated- 3 DAYS after purchasing it on your app. What is going on? Either you need to ensure that it is activated or you can process a refund please. Never in my life have i struggled like this before....I expect your feedback please.