Data issues with vodacom

Item: Vodacom
Rating: 1
Author: TREVAN G

I am very unhappy with vodacom as a network service provider, as a very loyal customer for the last 10 years I have seen my data and airtime vanish 3 times in the last 3 years. I am now at a point of thinking whether I should change network providers. It's a rip of to have 400 mb of data disappearing within a day . I will definitely think twice before renewing my next contract

Helpful (0)

Replies (3)

TREVAN G's updateReviewer Update

17 Aug 2018, 16:25

I now receive a call from Emmanuel the Vodacom call centre agent to say that from over 400 mb I still have 43 mb of data ...I double check my data and I'm still 0 mb...Vodacom systems are really poor.

TREVAN G's update17 Aug 2018, 16:25

Reviewer Update

Vodacom's replyOfficial

17 Aug 2018, 17:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply17 Aug 2018, 17:59

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

20 Aug 2018, 08:49

Good Day

As discussed, kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Best regards,

Vodacom's reply20 Aug 2018, 08:49

Official

Good Day

As discussed, kindly note that the above query has been attended to and feedback has been provided.

Kind Regards

Best regards,