Data issues & customer service non existing
<p>I have had a new upgrade end October. I was suppose to receive 10Gig once off free data with my Huawei P9. This is 2 months later and I still didn't receive it. I didn't even get my data for this month. I've been holding the line for more than 30 minutes trying to get hold of some help at the customer services department. To no avail. This is the worst service I have ever received from Vodacom. Pathetic.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for replying to this message and phoning me yesterday. Also very grateful to have received the promised 10Gig. I still have questions on when my data is being loaded as I don't see the contract 2 Gig for this month? Appreciate it that you took time to reply to my complaint. Please just sort out your call centres.... people cannot be on the line for hours. Thank you.
Thank you for replying to this message and phoning me yesterday. Also very grateful to have received the promised 10Gig. I still have questions on when my data is being loaded as I don't see the contract 2 Gig for this month? Appreciate it that you took time to reply to my complaint. Please just sort out your call centres.... people cannot be on the line for hours. Thank you.