ME
Mariette E
1 reviews | Active since Oct 2011
31 Dec 2019, 10:55
Data issues
I bought a 4U deal: 1GB for 7 days. Once the transaction went through, another offer popped up: buy a further 2GB for 14 days at twenty rand. So I bought it. Now my data usage is coming off the 2GB which expires 12 Jan BEFORE the 1GB which expires 5 Jan. This means I would have to use all 3GB before 5 Jan if I want to get the benefit. Data usage should be to first use the data that expires first. This is usually the case. Please fix this problem asap and reinstate my 2GB that has now been used prematurely.
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Vodacom's replyOfficial
31 Dec 2019, 10:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Dec 2019, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ME
Mariette E's updateReviewer Update
01 Jan 2020, 09:52It looks like I may have made a mistake. I am not 100% sure. I am not sure how to delete my review.
ME
Mariette E's update01 Jan 2020, 09:52
Reviewer Update
It looks like I may have made a mistake. I am not 100% sure. I am not sure how to delete my review.