Data Issues

I have purchased 500mb on Saturday, 24 March 2018 and on Sunday, 25 March 2018 it indicated that my data has been depleted.

I contacted customer care and notified them that the only apps which i make you of are Whatsapp and Facebook(Freemode). The consultant then told me that my background data was running i informed him that i have done restrictions on my background data and he then tried to argue that it was not done.

Vodacom is known to have the highest rates for data and as a customer who has been making use of their services for 11 years i am extremely disappointed that data disappears into thin air like that.

It is not the first time that this occurs as i have two contracts with you guys and a gig on both contracts for some or other reason only lasts 9 days. and I make use of wifi from 7 - 5 during the day and ensure that i update my apps with that.

If this type of service continues i am afraid that i will be cancelling my contracts with vodacom and will be moving to a more reliable network.

Hope that you can assist in resolving this matter