IH
Inge H
1 reviews | Active since Nov 2016
14 Nov 2016, 15:06
Data issue not resolved after 25 days
<p>I struggled loading data on my phone. Couldn't do it via the app or desktop. As my data was running out I called Vodacom. They said that it is a technical problem - an email will be send to the technical department to escalate the issue and I will get feedback within 24 hours.</p> <p>I called them every day for 10 days!!! Nothing was done. I told them I will not pay out of bundle data rates as it is not my problem, but a technical problem on their side. I was told by the operator to "switch off my data on my phone!" How can I do this if I need my phone to respond to emails?</p> <p>I then started emailing them - at least got a reference number. Today I phoned again - 25 days since my first call, nothing done about my problem. received a huge bill for data usage.</p> <p>Apart from chaining me to a desk at Vodacom I don't know what else to do to get this resolved</p>
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Replies (3)
Vodacom's replyOfficial
15 Nov 2016, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2016, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
IH
Inge H's updateReviewer Update
16 Nov 2016, 20:00Nothing came of your promises Vodacom!!! A consultant did not make contact with me. I received a sms telling me that the matter is closed! Without the issue being resolved!! Perhaps I should rather change my network - after 20 years of loyally supporting you!!!
IH
Inge H's update16 Nov 2016, 20:00
Reviewer Update
Nothing came of your promises Vodacom!!! A consultant did not make contact with me. I received a sms telling me that the matter is closed! Without the issue being resolved!! Perhaps I should rather change my network - after 20 years of loyally supporting you!!!
IH
Inge H's updateReviewer Update
02 Jan 2017, 13:59And so my saga continues with Vodacom regarding my data!!! Loads of promises came to nothing and no feedback is received on progress with the matter. I was assured that I will not be billed for the out of bundle data as it was their problem. But - debit order went off for full amount!!! I am so frustrated
IH
Inge H's update02 Jan 2017, 13:59
Reviewer Update
And so my saga continues with Vodacom regarding my data!!! Loads of promises came to nothing and no feedback is received on progress with the matter. I was assured that I will not be billed for the out of bundle data as it was their problem. But - debit order went off for full amount!!! I am so frustrated