SH
Shaun H
1 reviews | Active since Dec 2022
01 Dec 2022, 16:27
Data is short
Good day I recently upgraded my Vodacom data contract online, only to receive a email stating what I am going to pay per month and also what I am going to get each month. And the email said: 65" Hisense TV 250gig anytime data 100gig night owl data + Promotional 50gig data + Alcatel Router. I only received 100gig anytime and 100gig night owl and 50 gig promotional data. The agent only told me it could've been a mistake and she did apologize, surely you want what you are offered as per email. Please advise.
Thank you
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Dec 2022, 07:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2022, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2022, 09:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our customer care team. Based on the feedback provided, our team investigated and provided details on the deal app**** for. The deal app**** for online was for 100GB day time, 100GB night owl and 50GB promotional data. The deal structured and app**** for is 250GB data in total. As advised that the working on the email is incorrect as that is not the deal that was app**** for.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our customer care team. Based on the feedback provided, our team investigated and provided details on the deal app**** for. The deal app**** for online was for 100GB day time, 100GB night owl and 50GB promotional data. The deal structured and app**** for is 250GB data in total. As advised that the working on the email is incorrect as that is not the deal that was app**** for.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2022, 09:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our customer care team. Based on the feedback provided, our team investigated and provided details on the deal app**** for. The deal app**** for online was for 100GB day time, 100GB night owl and 50GB promotional data. The deal structured and app**** for is 250GB data in total. As advised that the working on the email is incorrect as that is not the deal that was app**** for.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our customer care team. Based on the feedback provided, our team investigated and provided details on the deal app**** for. The deal app**** for online was for 100GB day time, 100GB night owl and 50GB promotional data. The deal structured and app**** for is 250GB data in total. As advised that the working on the email is incorrect as that is not the deal that was app**** for.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
SH
Shaun H's updateReviewer Update
02 Dec 2022, 09:38Can you please tell me what your team investigated? As my email states Hisense tv + 250gig anytime data 100gig night owl data + extra 50gig promotional data + Alcatel Router. All for R569 on a 100gig Home Internet L top up per month.
SH
Shaun H's update02 Dec 2022, 09:38
Reviewer Update
Can you please tell me what your team investigated? As my email states Hisense tv + 250gig anytime data 100gig night owl data + extra 50gig promotional data + Alcatel Router. All for R569 on a 100gig Home Internet L top up per month.
SH
Shaun H's updateReviewer Update
08 Dec 2022, 10:25At Vodacom can you Explain this to me please
image.png 31.98 KB
image.png 31.98 KB
SH
Shaun H's update08 Dec 2022, 10:25
Reviewer Update
At Vodacom can you Explain this to me please
image.png 31.98 KB
image.png 31.98 KB