WF
Wilma F
1 reviews | Active since May 2014
23 Nov 2017, 14:22
Data is gone
I did not use my DATA for the month, trying to save it all for December. Just to get a SMS this morning stating "your data on 071...121 has run out. I went to Sandton store just to be advised no DATA is carried over, you loose all your money if not used. Thus in essence it is ******
What is Vodacom going to do about this? They force you to use DATA just so you must buy new DATA. I see this as steeling
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Nov 2017, 15:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2017, 15:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Nov 2017, 09:59Dear Christa
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply24 Nov 2017, 09:59
Official
Dear Christa
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Best regards,