NM
Ntha M

1 reviews | Active since Jan 2012

09 Dec 2019, 05:56

Data is disappearing ********!!

I don't understand how I can consume 600MB in just 1 and half days while I have unlimited wifi at home. Vodacom you are *****ing my data and it's not on. I always have to add more data every month which also disappears in seconds. This is theft and you are *****ing from your loyal customers. I have been monitoring the trend and I was overseas for a week and wasn't roaming. My data was loaded on Sunday and when I landed on Saturday there was data. This morning I only have 600MB? How is that even possible?

0
Replies (1)
Vodacom
Vodacom's reply09 Dec 2019, 07:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team