LJ
Leroy J
1 reviews | Active since Oct 2011
02 Dec 2019, 14:05
Data invoice
I am unable to get through to a consultant via 082135, I get disconnected after being on hold for about 8 mins 30secs all the time. The chat bot does not have 30day 10GB data option, so that is no help either. I made a purchase via the Vodacom app dot 10GB data - 30Day category, and I need an invoice for the purchase in order to claim it back, I thought it may reflect on my monthly invoice as I'm on a top up contract, but it does not, can someone please assist?
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Replies (2)
Vodacom's replyOfficial
02 Dec 2019, 15:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2019, 15:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Dec 2019, 09:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2019, 09:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,