Data integrity issues
<p>I took out a new Vodacom contract last year in January, completed a new application form etc - all good. All of a sudden from March this year I notice my surnme has changed back to my ****en name. I called your customer care center, spent 40min on a call with Lindiwe who said she logged a call for this to be rectified only to receive my latest bill which still has the incorrect surname. I call the customer care center again yesterday, speak to Kim who states she can see my surname was correct from start and only changed 2 months ago but cannot find record of why it was changed nor is there any call logged for this to be corrected. I was instructed to go to a Vodacom store and have it corrected as I claim cellular expenses from my company and the invoice needs to bear my corerct name. I dont see why I as the customer need to be inconvenienced by having to take time out of my own schedule to go sit in line at a store for something to be corrected which shouldnt have been altered in the first place!! I would like this error on your part to be corrected please.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
No assistance with query and matter still not resolved.
No assistance with query and matter still not resolved.
