1 reviews | Active since Apr 2017

04 May 2017, 09:50

Data integrity issues

<p>I took out a new Vodacom contract last year in January, completed a new application form etc - all good. All of a sudden from March this year I notice my surnme has changed back to my ****en name. I called your customer care center, spent 40min on a call with Lindiwe who said she logged a call for this to be rectified only to receive my latest bill which still has the incorrect surname. I call the customer care center again yesterday, speak to Kim who states she can see my surname was correct from start and only changed 2 months ago but cannot find record of why it was changed nor is there any call logged for this to be corrected. I was instructed to go to a Vodacom store and have it corrected as I claim cellular expenses from my company and the invoice needs to bear my corerct name. I dont see why I as the customer need to be inconvenienced by having to take time out of my own schedule to go sit in line at a store for something to be corrected which shouldnt have been altered in the first place!! I would like this error on your part to be corrected please.</p>

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Replies (2)
Vodacom
Vodacom's reply04 May 2017, 09:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update02 Aug 2017, 12:28
Reviewer Update

No assistance with query and matter still not resolved.