I am a prepaid customer with Vodacom , I am also a business owner who relies on whatsapp for communication with my team when they travel across the border , My account was credited with data that I did not pay for & when I brought this to the attention of the sales assistant at the vodacom store at Northgate , the response was to be grateful for the data & use it. So I proceeded to so , until I received an sms from Vodacom stating that my account had been credited incorrectly & that they are sorry for inconvenience, the account was restored , but It's a not my fault that your system has forced this error , it's a problem that we cannot carry over data , so not only do I loose the data that I have not used which translates to money for me but I also have to spend more to get data, so it's a win win out come for Vodacom all the time, now that Vodacom has sorted out it's data problem , it leaves me with having to go out & buy data, but why is the sales person so blase' they could have notified Vodacom about the error not tell me to go using some thing that is not mine & be fine with it, totally unprofessional & no compensation for a mistake that was not my fault..
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Nathan,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Theo
Best regards,
Good day Nathan,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Theo
Best regards,
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