EH
Elmine H
1 reviews | Active since Sept 2018
14 Sept 2018, 14:29
Data grab
Entered into a ****le and one year data contract with Vodacom in March. Received access to internet end of April, thus no need to use data. Receive 2 GB (R125) data per month, which expires after 6 weeks. Thus have lost 6GB to date already. This is unacceptable. It is data I paid for and Vodacom has no right to take it or decide when I should use this data. It boils down to theft.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
14 Sept 2018, 14:31Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Sept 2018, 14:31
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
EH
Elmine H's updateReviewer Update
14 Sept 2018, 14:41I will not hold my breath that an agent will contact me, as this is a generic response from Vodacom. (5 already this morning only, to other complainants). Would love to know how many customers who complained in the past have really been contacted.
EH
Elmine H's update14 Sept 2018, 14:41
Reviewer Update
I will not hold my breath that an agent will contact me, as this is a generic response from Vodacom. (5 already this morning only, to other complainants). Would love to know how many customers who complained in the past have really been contacted.
Vodacom's replyOfficial
17 Sept 2018, 14:01Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2018, 14:01
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Sept 2018, 14:12Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2018, 14:12
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Sept 2018, 14:13Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2018, 14:13
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Sept 2018, 14:15Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2018, 14:15
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,