SC
Sabelo C

1 reviews | Active since Jul 2016

08 Oct 2020, 23:03

Data gone without using it

On Tuesday I bought 1GB and when I tried to use it I couldn't, I then tried to call the Vodacom Customer Care line and it was not getting through, as I was worried about that and when I checked my phone it no longer had network. And this happened from 14h00 till midnight and my 1GB depleted without me using it because of Vodacom's network. I then logged a fault using my other number from another network and they responded by telling me that they were fully aware of the network problem that was affecting many of their clients and it ended there. So I want Vodacom to reimburse me with my Data or the amount I used to buy that Data

0
Replies (2)
Vodacom
Vodacom's reply09 Oct 2020, 07:10
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Oct 2020, 17:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team

Best regards,