Data gone in minutes
I purchased over 400mbs of data earlier today, 100mbs, 100mbs then 250mbs, all purchased in the space of 10 minutes and depleted even faster than this.. all while putting petrol in my car and driving. None of my apps were open or in use, so I need to know how this is possible. I then purchased 1GB worth of data which was clearly to much to be on 0mbs as fast as the previous data bought. Vodacom’s agents will always ask u the brand of your phone and let you know how much data your phone uses,, that’s there ‘comeback’ on being told vodacom just ‘took my data’ I have been with vodacom for years and when ridiculous is **************** then it’s really worth raising an eyebrow. I want to know how I will be compensated for the ‘lost’ data.
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Replies (3)Vodacom's replyOfficial
30 Nov 2019, 16:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2019, 16:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
02 Dec 2019, 15:25I’m still waiting for someone to get back to me regarding this matter.
's update02 Dec 2019, 15:25
Reviewer Update
I’m still waiting for someone to get back to me regarding this matter.
's updateReviewer Update
04 Dec 2019, 13:25Still no feedback from vodacom, it’s been 4 days
's update04 Dec 2019, 13:25
Reviewer Update
Still no feedback from vodacom, it’s been 4 days
