MK
Manuella K
1 reviews | Active since Jan 2019
06 Mar 2019, 12:15
data gone in minutes
I am still waiting for vodacom to give me feedback on an issues i logged on saturday... NO RESPONSE.
Good day. I need your help. My data is just decreasing at a far from possible rate, yesterday I bought 250mb which finished today? Generally that data can keep me more a good few days. I literally just purchased another 100mb’s and I just received texts You have 48mbs left You have 20mbs left,, all in the space of 5minutes This can’t be normal. I responded to ONE WhatsApp message from my home screen (not even opening WhatsApp) and my 100mb is literally finished? In 5 minutes?
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Replies (2)
Vodacom's replyOfficial
06 Mar 2019, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Mar 2019, 15:25Dear Customer
It would be best to monitor your usage. There are many apps on your smart device that, without you knowing, will transfer mobile data in the background, even when the app is not in use.
See below link for more info:
https://www.vodacom.co.za/vodacom/services/data/manage-your-data
Regards,
Vodacom Consumer Website Team
It would be best to monitor your usage. There are many apps on your smart device that, without you knowing, will transfer mobile data in the background, even when the app is not in use.
See below link for more info:
https://www.vodacom.co.za/vodacom/services/data/manage-your-data
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2019, 15:25
Official
Dear Customer
It would be best to monitor your usage. There are many apps on your smart device that, without you knowing, will transfer mobile data in the background, even when the app is not in use.
See below link for more info:
https://www.vodacom.co.za/vodacom/services/data/manage-your-data
Regards,
Vodacom Consumer Website Team
It would be best to monitor your usage. There are many apps on your smart device that, without you knowing, will transfer mobile data in the background, even when the app is not in use.
See below link for more info:
https://www.vodacom.co.za/vodacom/services/data/manage-your-data
Regards,
Vodacom Consumer Website Team
Best regards,