AB
Amanda B
1 reviews | Active since Jul 2016
20 May 2020, 12:09
Data GONE
Today I buy a data bundle for R29 at 150MB immediately I get an sms saying that I have less than 75MB left? HOW?? I try to call Vodacom I am holding for 10min. I understand that you have limited stuff but my data disappearing when I need it the most this week DURING the lockdown isn't on. I have not prescribed to anything so why take half my data? I check now again having done NOTHING I have 64MB??? I would like my data back! And in August I will be cancelling my data contract with you too!!
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Replies (2)
Vodacom's replyOfficial
20 May 2020, 14:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 May 2020, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 May 2020, 11:45Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,
Vodacom's reply27 May 2020, 11:45
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,