DATA GONE
For the last 3 months I had problems with Data that just dissappear......Last month Vodacom requested via email that they think I must install Glasswire in my phone to check my data. All my data is gone and as per the GLASSWIRE I only used appr. 3gig I have a 10gig wifi..... I really really can't tale Vodacom anymore. they are ABSOLUTE ridiculous and when you phone them just give you a ref. number and nothing else. there is stopped and nothing happened after that..no investigation. PLEASE GIVE BACL MY DATA OR TAKE YOUR WIFI BACK AND CANCEL MY CONTRACT.....
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Replies (2)
Vodacom's replyOfficial
10 Oct 2017, 14:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2017, 14:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Oct 2017, 08:05
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2017, 08:05
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,