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Michael M
1 reviews | Active since Oct 2016
19 Jan 2018, 15:30
Data Going Missing
I have been a Vodacom member for a number of years now and without having changed any of my usage habbits or my phone, my data bundles are simply disappearing. After having called Vodacom customer care, the persons are unable to assist me.
Vodacom is clearly ripping me off!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Jan 2018, 16:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jan 2018, 16:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jan 2018, 10:33Dear Michael,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
An investigation has been completed and your billing was found to be completely correct and accurate. A once-off gesture of goodwill was allocated to your account of 2GIG data bundle.
We also recommend that you download the My Vodacom App and download a data traffic monitor to keep track of your data usage and purchase more data before depleting your bundle.
To monitor and track your cellular data usage on your IPhone, go into Settings. Then tap on Cellular, then go to Cellular Data Usage. You can reset these statistics on the 1st of each month.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2018, 10:33
Official
Dear Michael,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
An investigation has been completed and your billing was found to be completely correct and accurate. A once-off gesture of goodwill was allocated to your account of 2GIG data bundle.
We also recommend that you download the My Vodacom App and download a data traffic monitor to keep track of your data usage and purchase more data before depleting your bundle.
To monitor and track your cellular data usage on your IPhone, go into Settings. Then tap on Cellular, then go to Cellular Data Usage. You can reset these statistics on the 1st of each month.
Regards,
Vodacom Consumer Website Team
Best regards,