Data going missing
This is the second month where my Wifi data just desapear. Even my night owl data is gone this morning. In total after loading extra data everthing is just gone and I have a massive bill again. How can someone use 11Gigs data? I'm not even at home during the day always at work. Maybe 2 hours at home and at night and then sleep. Who is using my night owl? Worst network in the world. I checked my balance on Tuesday Morning Still had 1.74 gigs.. Today all gone and charge for uncapped. How the hell??? Vodacom you are ********. And top it all off. I get calls daily from thenm about new contracts. Can someone explain this to me?
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Vodacom's replyOfficial
31 Aug 2017, 07:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Aug 2017, 07:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Aug 2017, 11:23Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Aug 2017, 11:23
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,