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Leshan M
1 reviews | Active since Feb 2012
16 Mar 2016, 10:19
Data goes over cap - Vodacom does not care
Hi. <br> <br> My company has a data package with Vodacom which caps at R150. Today my computer went into a download loop and in 30min went over the cap and downloaded 2 gigs above this. <br> <br> 1) Why did the cap not kick in sooner. Surely this is a very simple thing to manage. <br> 2) Is this a strategy from Vodacom to get more money<br> <br> I can not pay this excess bill as the reason why a cap was placed on the sim. <br> <br> Please can Vodacom respond and at least meet me half way as this is a failure on their system
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Replies (1)Vodacom's replyOfficial
16 Mar 2016, 22:17Hello leshan,
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
Vodacom's reply16 Mar 2016, 22:17
Official
Hello leshan,
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
