1 reviews | Active since Jun 2016
<p>I have previously complained about my data disapearing from my mobile data modem. This modem is only used for my laptop and is only switched on when i need it. After banging my head on a brick wall and being given poor excusses by vodacom nothing has been rectified.</p> <p>I have down loaded a app called my vodacom app so that i may keep track of the usage on my device.</p> <p>Since the 7/7/16 i have been taking screen shots of my data before switching the modem on. On the 7/7/16 my usage was on 3,54 GB left of 7 GB. On the 19/7/16 at 11,06am i switched off the modem after using it and the end usage was 3,27 GB of 7,00GB left. As you can see i dont use much data.</p> <p>On the 21/7/16 i check my data usage before switching on the mobile unit and i am now on 1,27 GB left of 1,27 GB.</p> <p>Where has my data gone to.</p> <p>I want this contract cancelled. Does antone at Vodacom understand this. Vodacom is stressing me out</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Nobody has contacted me at all. I have no data as is is nearly at zero from about 3,47 GB without me using it. Please just cancell this contract. I cannot deal with you people anymore.
Nobody has contacted me at all. I have no data as is is nearly at zero from about 3,47 GB without me using it. Please just cancell this contract. I cannot deal with you people anymore.
Dear Customer,
Please note that our records reflect that you have been contacted via email and telephone.
Regards,
Customer Care
Best regards,
Dear Customer,
Please note that our records reflect that you have been contacted via email and telephone.
Regards,
Customer Care
Best regards,
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