AV
Alta V
1 reviews | Active since Mar 2020
14 Apr 2020, 20:36
Data getting lost by various customers
How is it possible that we are so many customers complaining about data to vodacom. Seriously they must be investigated. Still waiting for someone to contact me also.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Apr 2020, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2020, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Apr 2020, 09:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our Hellopeter Team attended to your query and rep**** to your post on the 7 April 2020 at 11:40am.
Drawing to service request number ***, our records indicate that our advanced data support team completed the investigation and found that the data was allocated and used. Please note that as a once off gesture, 3GB was allocated on the number in question on the 31/03/2020.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our Hellopeter Team attended to your query and rep**** to your post on the 7 April 2020 at 11:40am.
Drawing to service request number ***, our records indicate that our advanced data support team completed the investigation and found that the data was allocated and used. Please note that as a once off gesture, 3GB was allocated on the number in question on the 31/03/2020.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2020, 09:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our Hellopeter Team attended to your query and rep**** to your post on the 7 April 2020 at 11:40am.
Drawing to service request number ***, our records indicate that our advanced data support team completed the investigation and found that the data was allocated and used. Please note that as a once off gesture, 3GB was allocated on the number in question on the 31/03/2020.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our Hellopeter Team attended to your query and rep**** to your post on the 7 April 2020 at 11:40am.
Drawing to service request number ***, our records indicate that our advanced data support team completed the investigation and found that the data was allocated and used. Please note that as a once off gesture, 3GB was allocated on the number in question on the 31/03/2020.
Regards,
Vodacom Consumer Website Team
Best regards,