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wilandi J

1 reviews | Active since Jan 2017

13 Jan 2017, 11:21

Data *****/Massive account

<p>I have been a client of Vodacom for more than 20 yr and was shocked to see an debit order for >R12000 for mostly data on 30/12/16. Today I went to a vodacom shop to try and resolve the problem , just to discover that my current account after the R12 581 already paid is currently R34 055.00, again moslty data (28 664.00) I have office wifi and internet aswell as home and do not have teenagers downloading stuff on my phone. This is completely impossible , but trying to resolve it seems more Impossible. the vodacom store cannot help you, the call centre assuames you are stupid. Nobody cares... I need help.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Jan 2017, 12:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,