WA
Wynand A
1 reviews | Active since Oct 2022
20 Oct 2022, 07:11
Data *****
Data bundles is randomly added monthly on my invoice. I spent hours at Vodacom Irene Mall and they cannot find any proof on their system that I actually bought the data. I requested them to block my phone so no data can be bought. Still some one is buying data on my account. I can not buy data on my account, even the assistant at Irene Mall could add data on my account, but still someone is buying data. To make it even better is that the data bought is never available for usage. So I pay for data that someone else, I quess inside Vodocom, is using. This goes now on for months!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Oct 2022, 08:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2022, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WA
Wynand A's updateReviewer Update
23 Oct 2022, 17:51As experienced in the past, nobody contacted me. Quick to say they will be in contact. I am with Vodacom since 1993 and this is the service you get. At least my contract will expire soon.
WA
Wynand A's update23 Oct 2022, 17:51
Reviewer Update
As experienced in the past, nobody contacted me. Quick to say they will be in contact. I am with Vodacom since 1993 and this is the service you get. At least my contract will expire soon.
WA
Wynand A's updateReviewer Update
26 Oct 2022, 06:19The same story again. Someone indeed contacted me, blame it on us as before. Then said he is glad it is now "ironed" out. Only sent a SMS that problem is solved! Still the data on my invoice is getting higher, even with the phone switched off!
WA
Wynand A's update26 Oct 2022, 06:19
Reviewer Update
The same story again. Someone indeed contacted me, blame it on us as before. Then said he is glad it is now "ironed" out. Only sent a SMS that problem is solved! Still the data on my invoice is getting higher, even with the phone switched off!