hR
hannes R

1 reviews | Active since Mar 2016

07 Oct 2019, 13:44

Data for Africa but not for me

robbing data. every-month i get a SMS that tells me your data has run out, No its got 5 gig. but we vodacom will give you automatically 1 gig added to your bill for R115. but get your invoice its R200 ea time , and this goes on for 3 times per day. Then I get SMS your account is in arrears. i did get a complain ref num *** But nothing back what went wrong. No SMS to say thankyou for the payment we made for R1252.14 as per invoice 1/ 10/19 my account numberI***-1 been billed as on invoice h8-g1xm1 I wanted to chance my contract to a smaller package. No SIR your in arrears cant do a deal but its OK to take of an arrears account money for data i never see on my data increased. I WANT ALL DATA TAKEN MONEY FOR PAID BACK TO ME. OR EVERYDAY I WILL POST THIS ON FACEBOOK.

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Replies (3)
Vodacom
Vodacom's reply07 Oct 2019, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
hR
hannes R's update07 Oct 2019, 14:19
Reviewer Update
Thanks but i need my account sorted like now. i must have my new contract instated. i paid where is my sms to acknowledged my payment.
hR
hannes R's update07 Oct 2019, 15:17
Reviewer Update
I am still waiting on them to call me. and yes another sms only to take more data monies with out data. I will not pay that if it appears on my invoice