JV
Jason V
1 reviews | Active since Aug 2014
11 Apr 2019, 14:57
Data Finally sorted out, but charged extra.
After more than two weeks of back and fourth, Vodacom have finally given me the correct data allocations according to the contract I took out, however I see that they have charged me R1700 for data that should come with my R699 contract. I finally had some joy but it was short lived. Please Vodacom can you give me what I paid for without chaging me more??!!
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Replies (2)
Vodacom's replyOfficial
11 Apr 2019, 15:18 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2019, 15:18
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Apr 2019, 16:51 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2019, 16:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,