GV
GayleH V

1 reviews | Active since Aug 2025

15 Aug 2018, 14:09

Data expiry dates and no notifications

I would like to know why my data that I am purchasing still has an expiry date. My purchase of the 11th August 2018 is only valid to 9th September 2018. I have not received a single notification that my data is being depleted. Since ICASA in April 2018 directed service providers to no longer allow data to expire and to notify customers in decreasing percentages of the depletion of their data, I want an explanation from Vodacom why this is still happening months later. Data that I have paid for is still disappearing ...

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Replies (1)
Vodacom
Vodacom's reply15 Aug 2018, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team