Data expire time not as advertised
<p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #0000ff; font-family: 'trebuchet ms', sans-serif; font-size: small; background-color: #ffffff;">On Sunday 1 May @ 8:12 AM I purchased a 3 GB data bundle plus 3 GB free for 7 days. I received a SMS to advise it will expire on 7 May @ 23:59.</p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #0000ff; font-family: 'trebuchet ms', sans-serif; font-size: small; background-color: #ffffff;"> </p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #0000ff; font-family: 'trebuchet ms', sans-serif; font-size: small; background-color: #ffffff;">Sunday, 8 May @ about 12:00 the data was already expired????? </p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #0000ff; font-family: 'trebuchet ms', sans-serif; font-size: small; background-color: #ffffff;"> </p> <p cl***="MsoNormal" style="margin-top: 0px; margin-bottom: 0px; color: #0000ff; font-family: 'trebuchet ms', sans-serif; font-size: small; background-color: #ffffff;">Please advise what is the problem as I was entitled to another 12 hours data - which was on 4 GB still??????????</p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
As per our telephonic discussion, your concerns have been addressed.
Once again, please accept our sincerest apologies for any inconvenience caused.
Regards
SA,Consumer Website Team
As per our telephonic discussion, your concerns have been addressed.
Once again, please accept our sincerest apologies for any inconvenience caused.
Regards
SA,Consumer Website Team