Data due to me

Good day,

I had a data contract with Vodacom, i cancelled the contract wef 30 September 2017. there is 4 gigs of data sitting on this number. I am now told that I will not be able to access this data.

My point is that the data is sitting there and they can see it, i suggested that they transfer the data to a prepaid sim card where i can use. they are refusing stating that they cant transfer data.

This is not treating the customer fairly.

The number in question is ********** 539.

I would appreciate it if they can find a way of refunding my data.

Kind regards, Thandi