SB
SHIRENE B
1 reviews | Active since May 2015
12 May 2015, 16:51
DATA DROPPED FROM 2GB TO 1GB ON CONTRACT
I signed a 24 month contract through Autopage wiith vodacom and this contract includes 2GB free data. I have now seen that my data agreement has been changed to 1GB and my phone bill has gone from R1000 to R1900 in 2 weeks? This is unacceptable as my contract which I signed includes 2GB data. The contarct also includes fixed call rates. This needs to be fixed, this is ********* and not fair and I am owed data for the past month. i will cancel my debit order and will change service providers as I am due for cancellation of the contract on 26 May, if this is not sorted.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
13 May 2015, 10:25Hello Shirenebr,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Vodacom's reply13 May 2015, 10:25
Official
Hello Shirenebr,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
