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Xoliswa K
1 reviews | Active since Aug 2013
03 Nov 2025, 13:09
Data drained within couple of hours after it was provisioned 😡
I am on a month to month contract that gets loaded on the 1st of the month. On the 1st of Nov the normal data was provisioned but before the sun set on the 1st of Nov, the whole data was finished without having used it. I am talking 14GB sign the 1.9GB I had left from previous month.
I am not happy about this and yes I checked my apps but nothing explains this sudden drainage.
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Replies (2)
Vodacom's replyOfficial
03 Nov 2025, 14:10Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply03 Nov 2025, 14:10
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
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Xoliswa K's updateReviewer Update
04 Nov 2025, 21:30Eileen Fenning called yesterday at 19:07 notifying me that I will receiving a response today as to the data drainage. I am yet to receive this feedback as your consumption system was not updated for the 1st of November on the 3rd of November. It is day 4 not having day time data of 14GB.
XK
Xoliswa K's update04 Nov 2025, 21:30
Reviewer Update
Eileen Fenning called yesterday at 19:07 notifying me that I will receiving a response today as to the data drainage. I am yet to receive this feedback as your consumption system was not updated for the 1st of November on the 3rd of November. It is day 4 not having day time data of 14GB.