1 reviews | Active since Sept 2016
My query has not been resolved. Your tried to call me on my data line. (I know because the ****le informs you of missed calls. Unfortunately 10 yrs ago when I purchased my data ****le that slots into my USB port on my laptop for access to the internet & use very expensive data that Vodacom *****s when I do not use it. Regrettably your Vodacom salesman at the time did not explain how to answer incoming calls on a data ****le when it is unconnected and not in use trying to save expensive data. I have thoroughly inspected the white Ola ice cream size Huawei stick and can find no answer button. I have also reread my original packaging alas I can not find details on answering calls whether unplugged with no battery or whether plugged in to my laptop. The one area that I could possibly try is to plug the data ****le into my cellular phone again alas the USB port is to small but then again I could be wrong. I would be grateful that who ever from your highly trained technical department tried to call me on my data line that he/she would kindly give me a call on my cellular line the number of which is available on my combined contract to explain how I can answer a call using my data ****le. Thank you Vodacom
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Tony
As per our telephonic discussion, this query has been escalated to relevant department.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Good day Tony
As per our telephonic discussion, this query has been escalated to relevant department.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
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