YH
Yolandie H

1 reviews | Active since Jun 2013

09 Nov 2018, 08:01

Data dissapearing Vodacom no help

Yesterday morning i had 2.2Gig data on my phone, when i got to work i started getting SMS's saying my data is almost up. i checked my Background App Refresh and it all swithched off. I bought 250MB, so i switched off all my app's. i loaded another 1G (R149) and on my way back from the shop where i bought it i started receiving sms's again saying my data is almost up. Now its 10min from the shop to my work. i phoned Vodacom twice, all they did was load another 2Gig 10min later all the data dissapeared again. so i phoned again the lady said that i was on the internet for an Hour. which i explained to her that all my app's are switched off i cannot go on the internet. so i went an bought another 1Gig data. (149) which was gone this morning when i woke up. Now i would like to know where the problem is. i cannot go on the internet in my sleep. They should replace all my Data which "Dissapeared in thin air"

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Replies (2)
Vodacom
Vodacom's reply09 Nov 2018, 09:10
Official
 Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply12 Nov 2018, 11:06
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards Consumer Website Team 

Best regards,