1 reviews | Active since Sept 2013
Hi,
I receive 1GB data at the start of every month, and then I add extra data as the month goes on. My data just disappear and when I call Vodacom they say it is something on my phone that is using up all my data.
I received my 1GB data on the 1st of October last night before I went to bed I had over 800MB of data left on my phone I have switched all my apps off so that it does not use data accept for my what's app messenger. This morning when I woke up I had a message on my phone saying that I have less than 149 MD data remaining on my phone?
How is this possible? It is definitely not something on my phone that is using my data as this is a regular occurrence and I have since my last complaint to Vodacom were they where unable to assist or even try to help me with the issue switched all my apps to not using data. I only switch them on when I want to use the app.
I am so frustrated as I have been with Vodacom for so many years but lately the data don't last or it just disappears and no one is able to assist me with this issue...
I want answers and if this does not stop I will not continue with any of my contract with Vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
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