Data dissapearing

Friday night 11 Aug, at 20:12 I started receiving sms’s re my data running out. I received an sms again at 20:14 and 20.32 and 20.34 and 20.37 and 20.43 and 21.12. The last sms indicated I used R301.07 out of bundle data. MY MOBILE DATA IS OFF!!!!! I wasn’t even near my phone. I noticed these sms’s only at 22:15 the evening. Even if it was an update (VODACOMS ANSWER FOR ALL DATA PROBLEMS) - MY DATA IS NOT ON!!! I USE WIFI AT HOME. I rarely switch my mobile data on. The last time I switched it on was Monday 7 Aug 2017 at about 15.30. I triple check that my data is off. I logged a call immediately when I saw this, Friday night at 22;15. Ref number 1- ********** ********** . Martin first told me that it is not reflecting on my account yet and told me to phone back the next day. I told him to log the call as somebody is using my data. WHY SHOULD I PHONE AGAIN? I then bought a bundle from by other number ( ********** ). I RECEIVED THE SMS saying I purchased a 1Gb bundle for ********** . This did not reflect on my ********** number. Saturday morning I checked again and still no data. I phoned Vodacom again at 9.20. Ref number: 1- ********** ********** . AGAIN I was told this will take 7 to 14 days as this needs to go to the backoffice. So first my data disappears, and then my purchased bundle does not reflect. AND I HAVE TO wait 7 to 14 days for an answer. What happens if I am on the road and need my data WHICH I PAID FOR? I AM NOW DATA-LESS FOR 7 – 14 DAYS????? Every month I pay my bill on time. I WANT MY DATA. I am a client since 1997. Last month my other number ( ********** ) was charged close to R1500 for 1,5gb of data. When I phoned to enquire WHERE this data went to, Vodacom couldn’t answer me and said ‘IT MUST HAVE BEEN AN UPDATE’. So, for TWENTY YEARS loyal service to you, and an account ranging from R2800 – R3500 every month, I have to pay R1500 for 1.5 gb data. The person who is NOT loyal and prefers to be a pay as you go client, goes to the cafe on the corner and pays R149 for 1gb data. HOW IS THIS FAIRE? Can somebody please sort out my data problem. I want to know: 1. WHO used the out of bundle data if my mobile data is OFF. 2. WhHERE is the bundle I purchased AND ARE SURELY BILLED FOR from ********** 932.