TP
Thelma P

1 reviews | Active since Mar 2015

30 Sept 2016, 11:16

Data dissapear together with airtime....

<p>On Tuesday 27 September 2016 just after 18:30 I loaded 100mb data, by 19:30 it was gone. I called and after holding on for more than 45 minutes I was helped but the person could not really help so I called again in the morning, Vuyo assisted me. Promising me that someone will call me withing an hour to 24 hours. I am still waiting, no call. But I need date out of a WiFi zone so last night I bough R12 airtime to load 100mb, but five minutes after reaching my destination, my R12 data was gone as well as my attempted 100mb. Yes a R29 here and a R12 there doesn't seems like a lot but when you take a little from a lot of people it becomes a lot. Customer services at Vodacom must be of the worst in the country therefore I will not even attempt to call again because I can't wait on a phone for an hour nor can I talk to people who can't assist me. I need to know why Vodacom operate this way.</p>

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Replies (1)
Vodacom
Vodacom's reply30 Sept 2016, 12:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team