FC
Faeqah C
1 reviews | Active since Jul 2020
08 Jul 2020, 11:29
Data Dispute with Vodacom Business
Its been almost a month since I logged a data dispute with Vodacom for my business account. On 16 June 2020, a public holiday, office was closed and 166GB mysteriously evaporated into thin air. All Vodacom can say is "we are unable to pin down which sites was accessed as Vodacom is unable to identify what usage exists in the “unknown” category. That is a load of bull!!! They claim to be the best service provider but can't provide answers when they are at fault!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Jul 2020, 13:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jul 2020, 13:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FC
Faeqah C's updateReviewer Update
08 Jul 2020, 14:02Dear Vodacom, your copy and paste response is unacceptable. You send the same response to everyone. A call from an actual person is what I want!!!
FC
Faeqah C's update08 Jul 2020, 14:02
Reviewer Update
Dear Vodacom, your copy and paste response is unacceptable. You send the same response to everyone. A call from an actual person is what I want!!!
FC
Faeqah C's updateReviewer Update
07 Aug 2020, 13:10Dear Vodacom,
There was really no point in you sending a private reply because to date I have still not received an actual phone call from anyone at Vodacom and my problem has still not been resolved.
In fact if I didn't follow up with Vodacom my query would just have been ignored.
There was really no point in you sending a private reply because to date I have still not received an actual phone call from anyone at Vodacom and my problem has still not been resolved.
In fact if I didn't follow up with Vodacom my query would just have been ignored.
FC
Faeqah C's update07 Aug 2020, 13:10
Reviewer Update
Dear Vodacom,
There was really no point in you sending a private reply because to date I have still not received an actual phone call from anyone at Vodacom and my problem has still not been resolved.
In fact if I didn't follow up with Vodacom my query would just have been ignored.
There was really no point in you sending a private reply because to date I have still not received an actual phone call from anyone at Vodacom and my problem has still not been resolved.
In fact if I didn't follow up with Vodacom my query would just have been ignored.