Data dispute unattended since 12-10-15

Since 12-10-15 I have requested Vodacom to investigate and assist with a data depute, i was informed that i will be contacted on the 26/10/15 with the outcome and the way forward (which never happened). On the 1st of November I phoned in again to follow up and found out my call was closed with no reason specified, i requested the call be re-opened and i was assured this was done. After a week i phoned again and the call was closed yet again without any reason! The call was re-opened yet again by Thobisile Masondo who then escalated the call via email to a Jaon Welff and assured me it will be tended too. It has been another week and regardless of my calls and email i can't find or get any contacted details or assistance with my issue ref: A1-XBT6-LGD1DN<br> This is extremely pour service and as a company we have multiple accounts that we will surely move if this is the level of service Vodacom delivers