FV
Freund V

1 reviews | Active since Apr 2016

12 Sept 2016, 12:30

DATA DISPUTE - NO NOTIFICATION RECEIVED FROM VODACOM

<p>I received an account from Vodacom today for the month of August 2016 amounting to R3,277.53, due to data costs. Normally Vodacom notifies me via SMS and i top up by purchasing a data bundle.</p> <p> </p> <p>This did not happen in August and i was unaware of costs running away, which is unacceptable because cost should have been a lot less if i was to utilise large amounts of data. I have wifi installed at my home so this cost does not make sense + my Wifi-Assist on my iPhone 6s was switched off during this time. This please needs to be investigated. I then await your feedback. Also please see picture stating the last sms i received from Vodacom regarding data was 14/7/2016. Query lodged #1- ********** 8853</p> <p> </p> <p>For the month of September 2016, there are also huge data costs which needs to be rectified. Please revert back to me once done</p> <p> </p> <p>Regards</p> <p><br />Freund</p>

0
Replies (3)
Vodacom
Vodacom's reply12 Sept 2016, 12:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

FV
Freund V's update15 Sept 2016, 08:18
Reviewer Update

To date i have not received a phone call from one of the Vodacom consutants...

This is surely not the service, a client of 6 years + should receive!

FV
Freund V's update26 Sept 2016, 08:24
Reviewer Update

Still no reply...

Please note that this payment will go off on 29/09/2016. Vodacom, please provide me with feedback before then.

Regards

Freund