1 reviews | Active since Apr 2016
DATA DISPUTE - NO NOTIFICATION RECEIVED FROM VODACOM
<p>I received an account from Vodacom today for the month of August 2016 amounting to R3,277.53, due to data costs. Normally Vodacom notifies me via SMS and i top up by purchasing a data bundle.</p> <p> </p> <p>This did not happen in August and i was unaware of costs running away, which is unacceptable because cost should have been a lot less if i was to utilise large amounts of data. I have wifi installed at my home so this cost does not make sense + my Wifi-Assist on my iPhone 6s was switched off during this time. This please needs to be investigated. I then await your feedback. Also please see picture stating the last sms i received from Vodacom regarding data was 14/7/2016. Query lodged #1- ********** 8853</p> <p> </p> <p>For the month of September 2016, there are also huge data costs which needs to be rectified. Please revert back to me once done</p> <p> </p> <p>Regards</p> <p><br />Freund</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
To date i have not received a phone call from one of the Vodacom consutants...
This is surely not the service, a client of 6 years + should receive!
To date i have not received a phone call from one of the Vodacom consutants...
This is surely not the service, a client of 6 years + should receive!
Still no reply...
Please note that this payment will go off on 29/09/2016. Vodacom, please provide me with feedback before then.
Regards
Freund
Still no reply...
Please note that this payment will go off on 29/09/2016. Vodacom, please provide me with feedback before then.
Regards
Freund
