Data Dispute_Dailight *******
<p>On the 31 st October my Data Ran out. I tried to purchase 100MB numerous times as to not use out of data rates.</p> <p>I received Java Error Reports plus minus 7 times. I was forced to use out of data bundle. And at the end of the day I received all the confirmations for Data Purchases that was originally Java Error Report. </p> <p> </p> <p>The service and charges is unacceptable. </p> <p> </p> <p>I've been a loyal customer for over 10 years, but seriously considering to change providers now.</p> <p> </p> <p>Floris</p> <p> </p> <p> </p> <p> </p>
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Vodacom's replyOfficial
08 Nov 2016, 12:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2016, 12:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,