Data dispute

My name is Sipho Gumede. I would like to lay a complaint against Vodacom. My data sim card number is: **********. I opened a data and router contract with Vodacom in January 2022. My contract states that i will receive 40 GB of data per month (20GB daytime and 20GB night time). I only used the data for 8 days and afterwards was informed that the data had been all used up. This was very strange to me because i had never consumed so much of data in such a short space of time before. I queried this matter with Vodacom as I currently have another contract with Telkom for data where i also receive 40 GB of data per month (20GB daytime and 20GB night time), that i have had for almost 2 years now. I have never run out of data with this Telkom contract and i have had no unusual usages that could cause the Vodacom data to be consumed so quickly. I spoke to Musa, from the Vodacom shop in Empangeni, relating my distress. Musa said he needed proof that i had previous experience in usage of data, and i went to Telkom to ask for a print out of data usage for 8 days, of which they gladly provided. I took the proof to Musa and he inspected it and said that he was not satisfied with it. He then asked me to consume the Telkom data for another 8 days so that he can monitor my usage again, of which i gladly agreed to do. I did not even consume 4GB of data in those 8 days. I asked Telkom to do another print out of this additional 8 days of data usage. I took the report to Musa to show him the usage. He then sent an email to KZN trade, where i am assuming he was asking them to investigate my data usage dispute. I asked him to show me a copy of the email he had sent to KZN trade and he refused. I then received an email from KZN trade, informing me that they have investigated the matter and that the data was used. They then allocated me with a total of 20GB of data (15GB plus 5GB) as a good gesture from them. I informed Musa that i will not be utilizing this data as i am not satisfied with their service. I also handed back the router to Vodacom Empangeni and have not fetched it since. I then rep**** to KZN trade's email, relating the dispute to them and informing them that i am not satisfied with their explanation as my dispute is not that the data was consumed, but that how i can consume so much of data in such a short space of time without any irregular activities. I also informed them that i was not going to be fetching the router back from Vodacom as they had asked me to do. They have not rep**** to my email since then, which was more than 3 weeks ago. One and a half weeks ago, I then received a call from Michelle from Vodacom Empangeni, who asked me to come fetch my router as the data, KZN trade had given me would soon expire. I then informed him that i will not fetch the router until KZN trade replies to my email. I still have not heard anything from KZN trade. The debit order went through to Vodacom, but the dispute has not been solved. I am livid with Vodacom and its poor service.