WB
WARREN B
1 reviews | Active since Jun 2014
26 Jun 2019, 13:11
Data dispute
I bought a gig of data yesterday and last night it was depleted, yes all my auto updates is turned off. Phoned the call centre and was helped by a person who couldn't be bothered with my query! Told him what happened and to my amazement I was turned away!!!! Bad service from the call centre, he wouldn't even log a service request for me! Thanks vodacom for taking my 1gig of data! You have 789mb remaining, two minutes later you have 500mb remaining so I closed the internet browser, then I received another SMS, you have 100mb remaining and then book without being on the internet, your data is depleted! Well done!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
26 Jun 2019, 14:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jun 2019, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Jun 2019, 18:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you that it would be best to monitor your data usage. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply26 Jun 2019, 18:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you that it would be best to monitor your data usage. Regards Consumer Website Team(SA)
Best regards,