Data Dispute

Greetings,

I am still left in the dark with regard to my account. I have never received any response from Vodacom since i sent through my query. Currently, i dont have a phone that is working properly though i have signed a contract with Vodacom for unlimited calls. The phone is soft locked.

At the end of the month i will be expected to make payment even though Vodacom is draghing its feet in resolving the data mess that made them decide to charge me R15 000 + plus. Is it the correct way of doing business? Is Vodacom following the correct policies and ethics in terms of its operations. When i called Vodacom call centre i was told that the reason why i have such huge data charges is because i roamed. Unfortunately for Vodacom, i have never left South Africa. If the roaming term applies to territories within South Africa i would understand but i can confirm that i have never travelled abroad. Where anf how the hell did Vodacom come up with such charges. Why do Vodacom fail to send me proof. It's been more than twenty-five days and i have never received a phone call from this company. This leaves me no choice but to take legal route. Vodacom is using different tactics to rob and ***** from its customers through data fees that they can't even explain.