Data Dispute
I have a top up contract with Vodacom. I bought a 1GB data bundle for 7 days that was due to expire at midnight 20/10/2017 with a balance of +/- 500MB remaining. I do not use data at home as I have Wifi and my iPhone is not set to do updates when not connected to Wifi. When I left home this morning my phone could not connect to the network and I found that bundle somehow was depleted. I purchased R80 airtime for my phone in order to buy another data bundle. I bought a 250MB bundle with R30 - R40 remaining on my phone as well. Within an hour both the data bundle and the airtime was gone without me using data (no background apps) and without making any calls. Please can someone call me ASAP to sort this out.
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Replies (2)
Vodacom's replyOfficial
20 Oct 2017, 12:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Oct 2017, 12:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Oct 2017, 07:41Dear Divan
Kindly be advised feedback has been sent to you via SMS.
Regards,
RJ
Best regards,
Vodacom's reply26 Oct 2017, 07:41
Official
Dear Divan
Kindly be advised feedback has been sent to you via SMS.
Regards,
RJ
Best regards,