BP
Boela P
1 reviews | Active since Oct 2017
09 Oct 2017, 17:37
Data Dispute
I was billed around R19000 for apparent data usage on a 2 gigabyte mobile modem. The first contact made with vodacom was on 3 October when they said feedback should take 1 to 3 working days. I had 1 phone call from a call centre saying that the case was refered to their technical department. Up to date no feedback. After being a client for many many years, I have never had excessive data usage like what happened. According to the vodacom meter on my Laptop I had an estimated data usage of 143.13MB during the past 60 days. How is it possible for this to happen? Why was i not informed about reaching my monthly Cap as is done with my Cellphone. Never have I received a sms stating that out of bundle rates apply! Why is there no limit on the mentioned device.
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Replies (4)
Vodacom's replyOfficial
10 Oct 2017, 06:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2017, 06:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
BP
Boela P's updateReviewer Update
13 Oct 2017, 17:17So still no reply!! when I phoned Vodacom I was told that they see a dispute. Now the agent says i need to pay 4000 something. When I request a statement or invoice....Sorry sir I cant assist you you need to the same department that answered my call first time! How in this world can I pay for something without me having proof? After many years no such bill!! Also no feedback from Vodacom technical department. Also is the vodacom app working because according to the app I used 146mb the past 60 days? I do believe that vodacom RED means bleed bleed bled red!!!! I Do not want one of your uneducated call centre operators to call me. I expect someone with more authority to adress the matter ASAP!!!!!
BP
Boela P's update13 Oct 2017, 17:17
Reviewer Update
So still no reply!! when I phoned Vodacom I was told that they see a dispute. Now the agent says i need to pay 4000 something. When I request a statement or invoice....Sorry sir I cant assist you you need to the same department that answered my call first time! How in this world can I pay for something without me having proof? After many years no such bill!! Also no feedback from Vodacom technical department. Also is the vodacom app working because according to the app I used 146mb the past 60 days? I do believe that vodacom RED means bleed bleed bled red!!!! I Do not want one of your uneducated call centre operators to call me. I expect someone with more authority to adress the matter ASAP!!!!!
BP
Boela P's updateReviewer Update
09 Nov 2017, 17:31When will you *********** people start giving me feedback!! How is it possible for such a big company to employ so much @ssholes in one place?
BP
Boela P's update09 Nov 2017, 17:31
Reviewer Update
When will you *********** people start giving me feedback!! How is it possible for such a big company to employ so much @ssholes in one place?
Vodacom's replyOfficial
09 Nov 2017, 20:02Dear Boela Pretorius,
I do apologise for the delay in response.
Detailed feedback has been provided via email.
Regards,
UW
Best regards,
Vodacom's reply09 Nov 2017, 20:02
Official
Dear Boela Pretorius,
I do apologise for the delay in response.
Detailed feedback has been provided via email.
Regards,
UW
Best regards,