DATA DISPUTE

Data sim number : ***<br> My Data bill for the month of February was abnormally huge , I was billed over R3000 out of bundle rate data , I had been using this sim card for over 18 months and I am aware of how the rate works , at the time of the apparent huge data usage my wifi was refusing to connect to any other device I have e.g Cellphone and could only connect to my laptop like a modem and failed as a wifi, Vodacom claims that the data was used to update my windows NT on my laptop , but the laptop has not been updated , I logged a dispute with Vodacom data department as the data was not used by my account and the laptop in question has not been updated , Julian Major was uncooperative and dismissive of my claim. I requested him to send me a report of the alleged 7 gigs of data that was used by my data card. He failed to do so, yesterday I logged the same request and yet again the same dismissive and uncooperative agent calls me , with a degrading tone and he was very dismissive as if my claims are baseless. I am an IT professional , I'm well aware of how this things work. Vodacom has billed me for data I didn't use. Now I am being told they cant provide a report.