CV
Christo V
1 reviews | Active since Jul 2011
03 Aug 2016, 04:57
Data disfunction
<p>My data bundle was running out on Fri 29/07. I used the USSD code to purchase a once off bundle, but never got notification for it. On Sat 30/07 I checked my data and it was still low so I used the App to buy a bundle, got sms confirmation, but no data addition. I phone 082 111 twice, Sa 30/07 and Mo 01/08 not once could they assist. Apparently the issue has been logged for resolution higher up within 48hrs. Well 48hr (businesses not just normal) has passed and nothing has been resolved. My data has run out and am being charged out of bundle rates, but I don't even know what thisnis going to cost me, my "bill so far" was sitting at R245, then shot up to R600 and something and then became "unavailable". I have attempted to buy data twice more and have the sms notifications for this, but still no data. This is absolutely pathetic service from VODACOM!!!</p>
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Replies (2)
Vodacom's replyOfficial
04 Aug 2016, 05:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Aug 2016, 05:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CV
Christo V's updateReviewer Update
02 Sept 2016, 01:25Can someone please advise me on how to get out of a Vodacom contract and trandfer to a different service provider. My problem with data from a month ago was just temporarily fixed and I now have the same issue again. I have logged the issue again with Vodacom customercare on 2016/08/29 (Reference number 1- ********** 2546) to be told that a representative will contact me in 48hr. To date no-one from Vodacom has made contact yet. I have to engage with th everytime, only to be told that the issue has been escalated to whatever department with another 48hr delay added to their phantom response time. Absolutely ridiculous!!!
CV
Christo V's update02 Sept 2016, 01:25
Reviewer Update
Can someone please advise me on how to get out of a Vodacom contract and trandfer to a different service provider. My problem with data from a month ago was just temporarily fixed and I now have the same issue again. I have logged the issue again with Vodacom customercare on 2016/08/29 (Reference number 1- ********** 2546) to be told that a representative will contact me in 48hr. To date no-one from Vodacom has made contact yet. I have to engage with th everytime, only to be told that the issue has been escalated to whatever department with another 48hr delay added to their phantom response time. Absolutely ridiculous!!!