Data Disaster

<p>We have been loyal customers to Vodacom for around 13 years and have never had problems, yes of course we have been irritated every now and then and we didn't always like the fact that they were so expensive but we stuck with you. We recently upgraded our 12 year old daughters phone which we never paid more than R300 a month for, put a limit of R50 on the phone and everything was ok for the 1st month after the upgrade. The next month however was a completely different story and a bill of 10's of thousands of rands was sent to us for data charges. Vodacom was kind enough to help us with a portion of the bill but that still left us with a huge amount to pay and with my husband being unemployed this has become more than impossible to keep up with. Our phones are suspended which has a huge negetive impact when you are looking for a job and we are forced to pay without being able to use the phones properly. If we're wrong then we're wrong but we want a full breakdown of the sites visited, the time period as well as any subscriptions that elevated this bill so **********ly, i feel its only fair, if you say its data usage then you should be able to show me exactly what was being done, Vodacom cannot just spit figures and expect below average earners or unemployed individuals to simply believe the amounts and pay. We cannot be held at ransom, we did what we thought was right, we limited the phone to an amount that we could afford.</p>