JF
Johann F
1 reviews | Active since Feb 2020
23 Jan 2021, 08:53
Data disappears again.
This 3rd time this is happening. Yesterday I took my kids on a road trip to see some animals. During this time my data just disappeared. I got notices that my date is low and a few min later it was gone. I bought a gig and in an hour an a half that was gone. My bill has been climbing since then as I got notices that my limit is being reached. First of all, no setting was changed on my phone. It was 100% the same as the last couple of months. So I called Vodacom. They gave me something’s I should do which I did and gave me a gig for the day. My data usage exceeds 500 Rand just for yesterday and they say it’s my fault now. Really poor service on the aspect that they won’t credit my account.
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Replies (2)
Vodacom's replyOfficial
23 Jan 2021, 11:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jan 2021, 11:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Jan 2021, 08:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "Dear Customer, As per your ref *** Kindly note that we have reviewed the queried usage and can confirm that the reflected data usage is accurate and in harmony with the authenticated connectivity that has taken place. Vodacom is not in a position to advise on the activity that took place as the recording of user activity is not within our business module or a express RICA requirement. As a Goodwill Gesture, we have re-loaded a complimentary 1 GIG data bundle on your Account. It may be significantly helpful to install the My Vodacom APP in order to constantly manage and assess the usage on your number. The Vodacom APP is available on Playstore/Google store will provide you with detailed data usage and balances on your account. We trust that this assists in clarifying matters. Have a pleasant day further. Kind Regards Vodacom Billing team". Regards Consumer Website Team
Best regards,
Vodacom's reply25 Jan 2021, 08:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "Dear Customer, As per your ref *** Kindly note that we have reviewed the queried usage and can confirm that the reflected data usage is accurate and in harmony with the authenticated connectivity that has taken place. Vodacom is not in a position to advise on the activity that took place as the recording of user activity is not within our business module or a express RICA requirement. As a Goodwill Gesture, we have re-loaded a complimentary 1 GIG data bundle on your Account. It may be significantly helpful to install the My Vodacom APP in order to constantly manage and assess the usage on your number. The Vodacom APP is available on Playstore/Google store will provide you with detailed data usage and balances on your account. We trust that this assists in clarifying matters. Have a pleasant day further. Kind Regards Vodacom Billing team". Regards Consumer Website Team
Best regards,